Som studerende kan der være situationer i forbindelse med eksamen, hvor du ikke synes, du er blevet behandlet rigtigt. Reglerne for hvordan du klager - og hvordan klagen behandles - findes i bekendtgørelserne vedrørende henholdsvis:
- Eksamen for bachelor- /kandidat og masteruddannelserne samt professionsbachelorer - Bekendtgørelse nr. 2271 af 1. december 2021 (§30-47)
- Eksamen for HD-uddannelserne - Bekendtgørelse nr. 863 af 14. juni 2022 (§35-48)
Visualisering af processen for eksamensklage
Guidance on filing an examination appeal
Before writing and submitting an examination appeal, it may be a good idea to contact the examiner and ask for the detailed reasons for your assessment. Please be aware that you do not have the right to receive a written explanation.
Further please be aware that the deadline for appeals must be complied with even if you have not got an answer from the examiner. There is no problem in submitting your appeal to The Study Administration - Legality Team, although you have not spoken with the examiner.
We also recommend that you consider what you expect to gain from the appeal. Are you hoping for a re-assessment and a higher grade? Or perhaps a re-examination?
Deadline for appeals
The appeal must be submitted no later than two weeks after the publication of the assessment. The date for the publication is:
- For oral exams it is the date on which you are taking the exam.
- For written exams it is the date on which the exam result has been published via Student Self-Service - but no earlier than the date for publication announced at the examination plan.
Your examination appeal must be filled via SPOC.
Please be aware that you are asked to specify which things you want to complain about and justify your appeal accordingly.
All correspondence in connection with your appeal will be sent to you via SPOC.
Your appeal must be reasoned. This means, for example, that it is not enough to write that you should receive a higher grade because you have followed the lectures or that your fellow students have gotten higher grades for the same performance, etc.
The more precise and detailed your appeal is about your exam performance, the higher are the requirements to the assessor’s response to your appeal.
The processing of the case from appeal to decision
When we receive your appeal, we start by examining whether the deadline has been met. If this is not the case, we can decide to decline further processing of your appeal.
It the deadline is met you will, within a couple of days, receive a confirmation of the receipt of your appeal and information regarding the further processing of your case.
If the appeal concerns the basis for examination (exam questions, tasks, including its relation to the syllabus), the assessment or the examination process, the appeal is sent - after obtaining relevant information - to the original assessor(s). The assessor(s) usually has 2 weeks from receiving the appeal, to give their opinion on the appeal to the Faculty.
Hereafter you will have the opportunity to comment on the assessor’s opinion. If the faculty consider that your comments contain new information to the case, a new consultation procedure takes place, in which your comments are sent to the assessor(s) for additional statements, and you are subsequently given the opportunity to comment again.
Depending on the content of your appeal it may be necessary to ask for opinion(s) from other parties, e.g. Technical Services (examination guards), SDU IT or administrative staff. These opinions will be a part of the case like opinions from the assessors and you will be given the opportunity to comments on them.
Please be aware that you must expect us to use a couple of days to ask for and evaluate both opinions and your comments.
When we consider your case fully clarified we will let you know, when you can expect to receive a decision. The date of the decision depends on the number of cases pending at that time.
As the final step of the case the Faculty will make a decision, and it may have one of the following outcomes:
- Offer of a new assessment of a written examination (re-assessment with new assessors),
- Offer of a new examination or test (re-exam),
- A combination of the other three (3) possibilities of decision, if the examination consists of a written examination with an oral defence, or
- The appeal will not be found in your favour
If the decision ends with an offer of a new assessment or new examination, please be aware that the re-assessment or re-examination may result in a lower grade.
If the decision ends with the appeal not being found in your favour, you may bring the decision of the academic questions before a board of appeals.
If you failed an exam and have filed an appeal, we recommend that you register for the re-exam anyway. That way, you will avoid lagging behind in your studies, should the appeal not be judged in your favour.
If you have any questions or need further information, you can contact the Legality Team at samfklager@sam.sdu.dk or telephone +45 6550 4370 between 10 and 14 0'clock.