The academic advisers are often students completing the final semester of the course they provide advice on.
If you have a question about the academic content, structure, design, work pressure, merit options, social activities etc., then you are very welcome to contact your academic adviser. How to find your academic adviser: Go to your course.
NB: The Faculty of Science and Faculty of Engineering employ a full time counsellor, who offers academic advice to all students in the respective faculties. See more here. The Faculty of Science and Faculty of Engineering.