General objectives and expectations
- We respect each other
- We trust each other
- We help each other
- Criticism should be constructive and relevant
- We recognize conflicts and resolve them
- We participate in decision-making, when it concerns us
- Gossip, bullying and harassment is unacceptable
- We must know each other's expectations
- We share responsibility for the work environment
What to do if someone's behavior falls outside these expectations?
Perhaps it was not intentional, so in the first instance, talk directly with whoever was involved.
If necessary, see the specific guidelines for handling disagreements within the department.
If a technician or student encounters conflicts or inappropriate behavior, they can contact their 'Arbejdsmiljø'-representative, their union representative, or their team and/or research leader.
Principles of good communication:
Personal communication with a good tone, and through appropriate channels, can help avoid misunderstanding, doubts, rumor spreading and conflicts. Good communication can help to effectively defuse a difficult situation and lead to quick and effective problem solving without unnecessary escalation.
Communication should aim to contribute to a successful and collegial work environment. We have a shared responsibility to use well-chosen lines of communication, and to communicate to the extent necessary and in a good solid tone.
Dissemination of general information such as schedules etc. may be via e-mail. However, in a potentially sensitive situation, negotiation or dispute, all parties should meet face to face.
- Listen, do not interrupt
- Speak for yourself, not for others
- Talk about the immediate situation
- Be sure of the facts
- Speak directly to the topic at hand
- Base your discussion on specifics
- Take responsibility for the agreements and rules that we have adopted
Principles for good handling of disagreements:
Remember that conflicts can arise, since we are all unique, and we have different thoughts, ideas and opinions. Therefore it is important to learn ways to minimize and manage potential conflicts in order to ensure an effective and harmonious interaction.
If a conflict does arise, those involved should resolve the issue as soon as possible by mutual discussion. Remember to stay focused to the issue at hand.
If the problem cannot be solved by a joint discussion, there are two alternatives:
1. Inform the head of the research unit of the problem and s/he, together with the people involved, will try to find a solution
2. Bring or refer the problem to the next PI meeting where the issue can be discussed and hopefully resolved
Remember that not all problems can be resolved satisfactorily for everyone. There may be cases where the Head of Department will have to take a decision, after hearing all the arguments. It is important that the conflict be put to rest after such a decision is taken.
If someone is unhappy with the proposed solution to a problem, they can contact the Head of Department .