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Complaints procedure for examinations at the Faculty of Health Sciences

Please note that a published examination result can be changed only through a formal complaint to the Faculty of Health Sciences. Your complaint must reach the faculty no later than two weeks after publication of the examination result, your complaint must be in writing and you must state your reasons. See below for more information: "How do I complain about my examination?"

However, before complaining about an examination result we recommend that you contact your examiner and ask for the reasons for your assessment. You are not entitled to have the reasons but most examiners will give you the reasons if you ask for them.
The teaching secretary affiliated with your module can provide you with the name, phone number/e-mail of your examiner. Call or send an e-mail to the examiner and arrange when he/she has the time to give the reasons for your assessment.

NB! Please note that contact with your examiner will not postpone the two-week deadline for complaints.

Guidelines for submitting and processing examination complaints and appeals

If you think that you have been graded unfairly in an examination, you may submit a complaint.

In the Executive order on examinations (executive order no. 1062 of 30/06/2016), the Danish Ministry of Science, Technology and Innovation has prepared rules for how to submit a complaint.

To elaborate on this, the faculty has prepared these guidelines which you must comply with if you want to submit a complaint.

What can you complain about?

You can complain about:

  • legal matters (errors in the handling of the case, for instance incapacity of the examiners)
  • the basis of the examination (examination questions, assignments, etc.) and how it relates to the syllabus
  • the way in which the examination was conducted or
  • the assessment

What can you achieve through my complaint?

The University may decide to:

  • Offer you a reassessment with new examiners
  • Offer you a resit exam with new examiners, or
  • Reject your complaint

NOTE!  Reassessement or resit exam may result in a lower grade than the one you received initially.

How do you complain about my examination?

You must complain in writing and state your reasons, and the deadline for complaints is two weeks from the publication of the result of the examination. However, this deadline only applies from the date stated in advance for the publication of the examination result.

Your complaint must include information about:

  • your personal details (name, address, student e-mail, examination number, cpr.nummer)
  • the study programme in question
  • the subject in question
  • when the examination was held
  • your reason for submitting the complaint. This means that you must specify which matters caused your complaint, and what you expect to achieve through your complaint. Your reasons will form the basis of the examiners' handling of the case. This means that the more precise and detailed your complaint, the more you can demand from the examiners' reply. If you have submitted a very brief complaint with poor reasons, the examiners can only give a similarly brief reply to the complaint.

You must submit your complaint to the Dean of the Faculty of Health Sciences by mail eksamensklager-sund@health.sdu.dk . As we ask for your cpr.nummer you must submit the complaint from your student e-mail.

How is your complaint handled?

The Faculty Secretariat will forward your complaint to the original examiners as quickly as possible, giving them a 2 weeks deadline to produce a statement regarding your complaint. The Faculty will forward the statement to you, giving you a 1 week deadline to comment on the statement

On the basis of the examiners’ statement and your possible comments the Faculty will now rule and decide to:

  • offer you a reassessment with new examiners (applies to written exams only)
  • offer a resit exam with new examiners, or
  • reject the complaint

If your complaint is rejected you may submit an appeal within a deadline of 2 weeks – see below.

If you wish to accept the offer for reassessment or a resit exam you must do so within a deadline of 2 weeks.

In the case of reassessment and resit exam you will be assessed by new examiners.

In the case of written exams the new examiners must enclose written grounds for the assessment.

Be aware that:

  • Reassessment or resit exam may now, contrary to before, result in a lower grade than the one you had initially.
  • In the case of reassessment or resit exam you can’t appeal your grade. You have already been assessed by new examiners. 

If you are unhappy with the decision regarding your complaint

If you are unhappy with having had your complaint rejected, you may complain about the decision by submitting an appeal.

You must submit your appeal not later than two weeks after notice from the Faculty about the decision on the original complaint, and like a complaint, an appeal must be submitted in writing, and you must state your reasons. This means that you must specify in which areas you feel that the Faculty’s decision is not correct, and you must state your reasons.

You must submit your appeal to the Dean of the Faculty of Health Sciences, attn.: eksamensklager-sund@health.sdu.dk . As we ask for your cpr.nummer you must submit the complaint from your student e-mail.

The Faculty Secretariat will then set up a board of appeal, consisting of two examiners appointed by the Ministry (appointed by the examiner chairman) and an examination-entitled teacher and a student from the academic field (both appointed by the faculty).

When the board of appeal has been set up, the Faculty Secretariat will send to the members your appeal together with the previous documents in the case.

The board of appeal may:

  • Offer that the board of appeal itself assesses the exam
  • Offer a reassessment with new examiners (applies only to written exams)
  • Offer a resit exam with new examiners or
  • Reject the appeal

Reassessment or a resit exam following an appeal, may now, as with complaints, result in a lower grade than the one you had initially.

The board of appeal must inform the university of its decision not later than two months after your submission of the appeal. The month of July is not included in the calculation of these two months. The Faculty Secretariat will forward the decision of the board of appeal to you as quickly as possible.

The decision of the board of appeal is final which means that you cannot apply to other units of the University of Southern Denmark or other authorities in connection with the complaint. However, if you believe that legal errors have been made, i.e. errors in connection with the procedure, you may submit a complaint to the Dean within two weeks. The Dean’s decision may be submitted to the Danish Agency for International Studies (Styrelsen for Universiteter og Internationalisering)

Complaints about legal issues

A complaint may also concern legal issues, i.e. procedural errors.
Special rules apply to the processing of complaints regarding legal issues as such complaints will be decided by the Dean. The decision of the Dean may be submitted to the Ministry of Science, Technology and Innovation. The processing of these types of complaints will not be mentioned any further in these guidelines as the number of cases will be very few.

If you consider complaining or appealing a decision and if you have unresolved questions having read the guidelines above, please contact the Faculty Secretariat, Anette Kippa, tlf. 6550 7117 - akippa@health.sdu.dk or Kirsten Zeuthen, tlf. 6550 3234 - kzeuten@health.sdu.dk

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